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Official Riverside Store – everything you need, directly from the band

Terms and Conditions

Welcome to our store.

Read the following Regulations before shopping. This way you will avoid any misunderstandings. We enjoy your shopping!

Store regulations

Using the store is associated with the acceptance of the following Regulations, so read it carefully. If you do not accept the Regulations, do not make any purchases. Just leave the page.
The regulations specify the conditions for making purchases, payment for them and shipping goods available in the store’s offer.

Definitions of general

  • Customer:
    a person or company with an active account in the Store
  • Costs:
    all costs incurred by the Buyer related to the implementation of the placed Order
  • Cart:
    a virtual place where information about the ordered Goods is stored, in particular the quantity, value, packaging and shipping costs
  • Buyer:
    every customer who carries out purchase and sale transactions
  • Confirmation:
    activity carried out to confirm the veracity of the order placed by the Buyer
  • Invoice:
    receipt or VAT invoice issued at the Purchaser’s request in connection with the implementation of the purchasing proces
  • Regulations:
    these regulations for using the Store
  • Registration:
    creating an account in the Store, consisting of saving necessary data provided by the Customer when placing the first Order
  • Store: website and databases functioning within this website and all other related websites related to the transaction process
  • Seller:
    Backstage Communities Sp. z o.o.
  • Goods:
    any product or service offered by the Store
  • Verification:
    a process to confirm the customer’s personal data
  • Owner:
    Backstage Communitires Sp. z o.o. with headquarters at ul. Słonimskiego 6, 50 – 304 Wrocław, with tax identification number NIP: 895 – 218 – 75 – 82
  • Order:
    information sent electronically about the state of the basket along with Buyer’s data and the place of sending the goods.
  • PayU / PayPal:
    websites that support electronic payments for Orders placed in the Store

Customer registration and rules of using the store

  1. To enjoy shopping in the store and become a customer of the store, it is necessary to complete the registration process.
  2. The personal and address data provided during the registration process will be subject to the Verification process. To make purchases in the store, the data must be confirmed by the customer.
  3. Registration and the possibility of making purchases in the Store are not subject to any fees.
  4. By using the Store, the customer agrees to accept the COOKIES files used by the Store.

Security and protection of personal data

  1. Customer’s personal and address data are stored and processed solely for the purposes of the Store and sales records, and are protected from being viewed and disclosed to third parties and unauthorized persons.
  2. Pursuant to the Personal Data Protection Act of August 29, 1997. (Journal of Laws No. 133, item 883), every customer has the right to inspect their data, correct it and demand to cease using it.
  3. The acquired customer data contains only the necessary information to be able to complete the transaction, complete payment, verify and ship the goods

Placing and processing orders

  1. The customer has access to the order at every stage of its implementation.
  2. The Seller has the right to require confirmation of the order by e-mail, telephone contact or in another possible way.
  3. Deliveries are made through specific forwarding companies that ensure efficient delivery and secure delivery. The Store accepts and processes Orders with a delivery address provided outside of the country.
  4. Shipments are made via a forwarding company within 14 business days of the amount due being credited to your account. In the case of hand-made products based on orders placed, this time is up to 28 business days.
  5. Delays in delivery that do not result from reasons attributable to the Seller cannot be the basis for any claims made by the Buyer.
  6. In the event of problems arising from unforeseen and unavoidable reasons (stock depletion, IT system failure), the Buyer will be immediately informed by contact chosen by the Seller and a new date of order fulfillment will be set.
  7. In case of placing an order by a minor, the responsibility falls on the legal guardians of the Customer.
  8. The invoice for the purchased Goods is issued for each order – VAT invoices only at the Buyer’s request in a period consistent with applicable law, counting from the end of the month in which the goods were delivered or the service was performed or all or part of the payment was received.
  9. The recipient of the Bill in the form of a VAT invoice can only be a company / natural person who is a VAT payer.

Purchase prices of goods and services, payment methods and shipping costs

  1. The prices in the Store include VAT due (gross prices) and are given in Polish zlotys (PLN) and in Euro.
  2. Acceptable payment methods are: electronic transfer, payment card and payment to the account.
  3. Electronic payments are made via PayU and PayPal services.
  4. The date of sale is the date when the goods are sent to the Buyer or the amount credited to the Store’s bank account.
  5. All costs associated with the implementation of the contract, especially packaging and shipping costs are automatically calculated and added to the value of the order.
  6. The Calculated Costs are not directly related to the fee charged by freight forwarding companies and are merely a reflection of actual Costs.

Guarantees and returns

  1. The buyer has the right to return the purchased goods within 14 calendar days of receipt of the goods.
  2. The right of return does not apply to goods such as computer programs and sound / visual recordings, which were in sealed packaging and which packaging was opened by the customer,
  3. All goods available in the Store are covered by the manufacturer’s warranty.
  4. Before sending each product is checked to detect possible defects.
  5. If a defect is found, the Buyer is obliged to report the fact within 14 days from the date of purchase of the goods.
  6. The Seller is released from liability:
  • for defects, if they arose for reasons other than those inherent in the defect of the material used
  • about the product’s dissatisfaction
  • against claims due to product parameters
  1. The warranty does not cover:
  • on damage caused during shipment transport
  • about damage caused by foreign objects that have got inside
  • about thermal and chemical damage caused during cleaning, ironing or washing, resulting from failure to comply with product markings
  • damage resulting from storage, maintenance and operation in conditions that are not in accordance with the conditions specified in the requirements of the relevant standards.
  1. The Buyer is obliged to deliver the returned or advertised goods to the Seller on his own and at his own expense.

Guarantees and returns

  1. The buyer has the right to return the purchased goods within 14 calendar days of receipt of the goods.
  2. The right of return does not apply to goods such as computer programs and sound / visual recordings, which were in sealed packaging and which packaging was opened by the customer,
  3. All goods available in the Store are covered by the manufacturer’s warranty.
  4. Before sending each product is checked to detect possible defects.
  5. If a defect is found, the Buyer is obliged to report the fact within 14 days from the date of purchase of the goods.

Final Provisions

  1. The content of the Store does not constitute a full commercial offer within the meaning of the Civil Code, art. 543.
  2. The Seller reserves the right to refuse an order without giving a reason and the resulting compensation or damages.
  3. In matters not covered by these conditions, the provisions of the Civil Code shall apply accordingly.


We deliver our products through reliable and recognized operators: DPD and Poczta Polska. Shipment prices are calculated so as to ensure our shipments have a safe and short arrival time. Prices also include the cost of packaging, fillers and other elements (envelopes, tapes, etc.). If, due to the sale of a particular assortment or for another reason, there is a necessity or possibility to use another method of delivery (e.g. personal pickup), we will inform you about it. We care about the environment and therefore try not to use plastic films and packaging. It may slightly increase the shipping cost – but we do for the sake of us all. Wasteland only as music !!!

delivery and retuns

Processing time:

Orders are usually packaged and shipped up to 5 business days after payment. We are a small company, so in the case of new products or special editions, it may take a little longer. Delays can also occur when the offered products are hand made, as in the case of jewelry. We will put information next to each product whose production time will extend the order processing.

Shipping: Orders are sent twice a week, and in the case of a large number of orders – even daily via suppliers with whom we have a contract.

Shipping methods:

Package or letter. Remember that we can’t squeeze the mug into a vinyl record package, so when you order vinyl and a mug you will receive two shipments and you will pay double cost.

Shipment tracking:

Please note that economic shipping unfortunately does not include tracking. All shipments via DPD will be able to track, as well as most shipments of Poczta Polska, but only to Polish borders. Of course, we can always provide the shipment number.

Shipping fees: Shipping costs are calculated automatically based on the total weight of the package and the geographical area to which it is to be delivered. Shipping costs include all handling fees as well as shipping costs.

Grouping orders:

We recommend that you try to group your products on one order whenever possible. Sometimes, if the time between orders is short, we can combine separate orders with one shipping fee. If you have a question in this matter – do not hesitate to contact us and we will try to solve the problem somehow.


They can be on your or our side. If something goes wrong with your order; maybe your address is faulty, or one of the ordered items is missing in our warehouse, or you have placed two identical orders … then we will contact you (or you contact us) and together we will definitely solve the problem.

Order fulfillment:

If there is no problem with your order or payment, we will pack your order as soon as possible and send.

Refund Policy:

If your order is having trouble and it is clearly our fault (sending wrong products or sizes), of course we will solve it with you by sending a replacement product or we will refund you the money. However, we cannot refund you for damaged or lost orders or if you ordered the wrong products. We also assume that you understand that items may appear to have slightly different colors or appearances on the computer screen than in reality, although we try very hard to make all product photos as close to reality as possible.

Shipping costs


you will always be informed about the exact cost of shipping during checkout, which gives you the option to cancel your order if the shipping cost is too high for you. However, if you are interested in the actual calculation of shipping costs, then its basis is the price list of our operator increased by the cost of packaging, filling and materials (tape, envelope, other).


We provide two payment methods for your purchases: via PayPal and PayU. They are reliable operators who will securely process your payment and service almost every credit card. You do not need to have a PayPal or PayU account to make a payment. Thanks to this form of payment, your purchases are secured, and for us they are an easy way to verify payments and possible refunds.